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title: "21-Day Guarantee, Returns & Free UK Delivery | Artiviesta"
description: "Every Artiviesta lamp has a 21-day money-back guarantee, free tracked UK delivery and a free replacement if it arrives damaged. Here is how it works."
canonical: "https://artiviesta.com/guarantee"
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Quality Commitment • Honest Policy

# The Artiviesta Guarantee & Return Policy

Every Artiviesta lamp is handcrafted with care. We stand behind our craftsmanship with a straightforward 21-day return policy and a commitment to quality in every piece we make.

Our Commitments

## What We Promise Every Customer

COMMITMENT 1 • RETURNS

### 21-Day Return Policy

If you are not completely satisfied with your Artiviesta lamp, you may return it within 21 days of receiving your order. Items must be returned in their original condition and packaging. We provide a complimentary pre-addressed Royal Mail return label with zero return fees.

• HOW TO RETURN

Email marko.miholicc@gmail.com with your order details to initiate a return. Full refunds are processed within 7 business days of receiving the returned item.

COMMITMENT 2 • DEFECTS

### Defect Replacement Guarantee

If your lamp arrives damaged or develops a defect, report it within 7 days of receiving your order. We will arrange a free replacement at no cost to you. We stand fully behind the quality of every lamp we make.

• DEFECT REPORTING

Email marko.miholicc@gmail.com with photos of the defect within 7 days. Artiviesta covers all replacement costs including return shipping for defective items.

COMMITMENT 3 • MATERIALS

### 100% Eco-Friendly Natural Wood

Every Artiviesta lamp is made from 100% responsibly sourced eco-friendly natural wood, hand-sanded smooth and finished with non-toxic protective sealants. We are committed to sustainable craftsmanship that is safe for you, your family, and the environment.

• SAFE FOR ALL

Non-toxic materials, nursery-safe LED, cool-to-touch — completely safe for children's bedrooms and overnight use.

COMMITMENT 4 • CRAFTSMANSHIP

### Handcrafted Quality, Every Time

Each lamp is laser-cut and hand-assembled by Marko Miholić in London. Every piece is personally checked before dispatch — from the wood quality and clean laser edges to the final warm-white LED test — so the quality is assured on every single order.

• 3-STAGE WORKSHOP INSPECTION

Cut & sandcheck • Assembly & LED test • Serial etch & pack — before any order ships to the UK or worldwide.

Full Policy Details

## Return & Refund Policy

**How do I initiate a return?**

Email marko.miholicc@gmail.com with your order number and reason for return within 21 days of receiving your order. Marko will respond with return instructions within 1 business day.

Return the lamp in its original condition and packaging using the complimentary pre-addressed Royal Mail return label we provide. Once we receive the item, your full refund will be processed within 7 business days.

**What if my lamp arrives damaged?**

If your lamp arrives damaged or develops a defect, please email marko.miholicc@gmail.com with photos within 7 days of delivery. We will arrange a free replacement — Artiviesta covers all costs for defective items including return shipping.

**What is not covered by the return policy?**

Items returned after 21 days from the delivery date are not eligible for a refund. Bespoke/custom commissioned lamps are generally non-returnable unless defective. Items showing signs of misuse or damage caused by the customer may not be eligible for a full refund.

**Where do I send the return?**

Returns should be sent to our London studio address: 451 Wall Street, London E1 6AN, UK. Please email marko.miholicc@gmail.com first to receive the return confirmation before sending.

[Contact Marko](https://artiviesta.com/concierge)[Artisan Gallery](https://artiviesta.com/gallery)[Back to Lamps](https://artiviesta.com/shop)[Full Returns Policy](https://artiviesta.com/returns-and-refunds-policy)

## The guarantee in brief

- 21-day money-back returns from the day of delivery.

- Arrived damaged? Email a photo within 7 days for a free replacement.

- Free tracked UK delivery; flat £12.50 tracked international delivery.

- Every lamp is checked by hand, lit, before dispatch.

Helpful guides

- [LED night light safety & running cost →](https://artiviesta.com/journal/are-led-night-lights-safe-to-leave-on-overnight)

- [Care guide →](https://artiviesta.com/journal/how-to-clean-and-care-for-a-wooden-lamp)

Source of truth: https://artiviesta.com/guarantee